How to Build An Excellent Online Reputation in 2020?
Ace investor Warren Buffett once said: It takes around 20 years to build a reputation of any firm and it takes just 5 minutes to ruin it. For this reason and much more, there is often no worse feeling for an entrepreneur than seeing a brand that has spent years tarnished by a bad review online. But take heart! There are six easy things every business owner can do to keep their brand & business reputation in shape. 1. Be transparent It is difficult to show your weaknesses, but hidden or ambiguous weaknesses are the main cause of bad reviews. Maybe a business isn't shipping products as quickly as customers expect, or maybe a business return policy doesn't allow for refunds, and this fact is hidden in the fine details. However, these companies often worry that customers will not buy from them in the first place if they do not hide their weaknesses. The result may be a slight uptick in sales today, but disappointed customers will not return and will write bad review